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They are expensive to replace so always check it has been stowed correctly before setting off (follow the instructions in the guide which you will find inside each vehicle).Īt Enterprise Car Club the safety and wellbeing of our members and employees is always our top priority. It’s important to always take the charging cable with you once you have taken the vehicle off charge the cable belongs to the car and not the charging point. You can use to find your nearest or plan your journey, but you can also see what type of charging point is where.
There are three main types of EV charge point (slow, fast and rapid) as well as a number of charging connectors, some of which are suitable for a particular EV. Remember to lock the vehicle and leave it to charge. If in doubt call the clubhouse via the pin pad on 03 and chat hands free. Then open the vehicle port and plug in the other end of charger.
Open the port cover and plug in the charger. Retrieve the pin pad from the glove box and remove the charge card. If you have any issues with any stage of this process, please give the Clubhouse a call on 03 whilst you are still with the vehicle and one of the team will be able to assist you.
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Once you had heard the car lock please check the doors to make sure they are locked before leaving.Ĭlick here to watch our easy guide on How to End a Reservation. The mobile app will not allow you to lock the vehicle over the booking time – in this instance, please use a contactless card. In which case you will only be able to use the branded contactless card that we have provided you with. You can use most contactless cards (except for Monzo), unless you joined Enterprise Car Club after 29.07.20. Once completed and you have collected all of your belongings, simply lock the car by holding your contactless card over the contactless pad on the windscreen, or alternatively using our mobile app. Once you have turned the engine off, simply open the glove box and place the key fob which is attached to the keys, in to the in-car pin pad and follow the on-screen prompts. Find out more about how booking via the app and website has changed here. These however do not affect how you end a reservation, you can use the app or contactless card as normal – see below. Temporarily though there are some small changes we’ve made to allow us to continue to clean vehicles between each rental during this time. Additionally, any costs accrued by any member who is kept waiting may be passed on.Ĭlick here to watch our easy guide on How to Extend Your Reservation.įor more information on how to extend a booking, click here.ĬOVID-19 UPDATE: Making and amending reservations via the Enterprise Car Club app and website has been reinstated.
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If members are late and do not let us know they’ll be charged a £30 late fee plus 20p per minute for the duration over their original reservation.
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If in doubt, please call the clubhouse team (for free from the PIN pad) to prevent any other members being inconvenienced.
To do so simply press menu on the PIN pad in the glovebox and follow the instructions on screen. You can extend your reservation from within the vehicles themselves by 15-minute increments.
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Please note that if you change or shorten a reservation (including cancelling a reservation after the start time) you will be charged up to the full cost of the reservation.ĭon’t worry this happens to us all, which is why we make it as easy as possible to extend your reservation. The Clubhouse phoneline is open 8am- 8pm Monday to Friday 8am-6.30pm Saturday and 9am-6.30pm Sunday. Should you need to extend your booking for longer please call the Clubhouse (03 – choosing option 1) to see if this is possible. Surcharges for booking & amending bookings are being waivered.Īmending your reservation mid-booking: During your reservation the app will allow you to end your reservation early or extend for up to an hour. It is not possible to do so via the app or website. It is only possible to cancel via these channels. Amending your reservation before your booking has started: To make changes to the timing of your reservation, or to change vehicle, please call the Clubhouse (03 – choosing option 1).
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